Canny Training Lead

All our products are guaranteed for 2 years from time of purchase for regular wear & tear. Chewed or bitten items are not included and will not be refunded.

• Material: Weather-resistant, premium nylon webbing interwoven with rubber threads
• Length: Up to 180cm
• Width: 25mm
• Clip: Spring-loaded double trigger clips
• Rings: Nickel-plated steel
• Strength tested: To 300kg
• Colours: Orange & black

Cleaning: To clean, rinse your lead and clip with fresh water to remove dirt, mud, or saltwater.

For stubborn grime, use mild soap or pet-safe detergent with a soft cloth or sponge.

Carabiner care: Unlike traditional spring-loaded trigger clips, our carabiners are designed with no exposed springs, making them more resistant to jamming from sand or grit.

If you do notice grit in the barrel mechanism, a quick shake or rinse will usually dislodge it.

Important: Avoid forcing the carabiner open if grit is present in the barrel. Forcing it can permanently affect the auto-lock function. Gently clean and shake it out first.

Drying: Pat dry with a clean towel or leave to air dry.

Storage: Store your lead in a dry place to keep it looking and performing its best.

Tips: Regularly check the clip, lead and stitching to ensure everything is intact and performing as it should.

Shipping

Despatch times

Orders received before our 1.00pm Friday 'cut off time' will be despatched the same day and orders received after 1.00pm will be despatched the following working day. Orders received after 1.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

Delivery times

In general, please allow 2-6 business days for delivery once your order has been shipped, depending on the shipping method chosen. Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

All our orders are despatched by Australia Post. In Australia, we offer a Standard service (3-5 days) and an Express service (1-2 days).

Overseas orders are sent by Australia Post with delivery in 10-14 days. All options are tracked.

Overseas orders

Our Australian warehouse ships only to mainland Australia and New Zealand. Customers in the UK should visit our site at cannyco.co.uk. If you are based in Europe, please visit cannyco.eu and if you are based in North America, please visit our US site cannyco.com for same day shipping and despatch.

Incorrect address

If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company Australia will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.

Please ensure that your delivery address is entered fully and correctly when placing your order.

Returns and refunds

If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being shipped to you using this form. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs).

Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a $5 AUD cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.

Shipping charges

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.