Canny CONNECT Lead - Previous Handle Version
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Guarantee
All our products are guaranteed for 2 years from time of purchase for regular wear & tear. Chewed or bitten items are not included and will not be refunded.
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Despatch times
Orders received before our 1.00pm Friday 'cut off time' will be despatched the same day and orders received after 1.00pm will be despatched the following working day. Orders received after 1.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.
Delivery times
In general, please allow 2-6 business days for delivery once your order has been shipped, depending on the shipping method chosen. Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
All our orders are despatched by Australia Post. In Australia, we offer a Standard service (3-5 days) and an Express service (1-2 days).
Overseas orders are sent by Australia Post with delivery in 10-14 days. All options are tracked.
Overseas orders
Our Australian warehouse ships only to mainland Australia and New Zealand. Customers in the UK should visit our site at cannyco.co.uk. If you are based in Europe, please visit cannyco.eu and if you are based in North America, please visit our US site cannyco.com for same day shipping and despatch.
Incorrect address
If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company Australia will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.
Please ensure that your delivery address is entered fully and correctly when placing your order.
Returns policy
Returns and refunds
If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being shipped to you using this form. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs).
Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a $5 AUD cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.
Shipping charges
Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.
So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.
Limited Stock Previous Design
From time to time we update our products to improve comfort and performance. These leads feature our previous handle design, which uses a durable PVC leather-look finish rather than the neoprene handle used on our current models. The clip is also the standard trigger version rather than the current brushed steel. These leads offer the same control, strength and training benefits as our latest Canny CONNECT Leads.
Because they are from an earlier design, we’re offering them at a special reduced price while stocks last. Once these are gone, they will not be restocked. While our current models now use a neoprene padded handle for additional comfort, this version still provides the same reliable control and durability that Canny CONNECT Leads are known for.
Our latest models now include a neoprene padded handle for additional comfort with a brushed steel clip but the lead itself remains the same strong, reliable design trusted by dog owners for better walking control. Ideal as a 'starter' lead.
What’s the difference between this and the current Canny CONNECT Lead?
The only difference is the handle material and clip style.
| Previous version (this product) | Current Canny Lead |
| PVC leather-look handle | Neoprene padded comfort handle |
| Trigger style clip | Brushed steel clip |
| Same durable webbing | Same durable webbing |
| Same control and training benefits | Same control and training benefits |
Why choose this version?
If you’re looking for a reliable training lead at a lower price, this version offers the same strength and control as our current Canny CONNECT Lead.
Limited stock available
Once these leads are sold, only the new neoprene handle version will remain in the range.
Looking for the latest version?
View the neoprene handle Canny CONNECT Lead here.
Special offer: Get 20% discount off your Canny CONNECT Lead!
When you add a Canny Collar or Canny Colossus to your order for a Canny CONNECT Lead, you will also receive an automatic 20% discount off your lead.
